We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at store@comfortcandlecompany.com. If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. As per Shopify terms and conditions, it may take up to 10 business days for your refund to be credited back to you.

You can always contact us for any return question at store@comfortcandlecompany.com or call us toll-free at 1-844-309-3815.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, and any product that is used, burned or opened in any way that will not allow it to be resold as new, can not be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to call us to authorize the return, then return the item you have as instructed. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method and receive a notice of your refund being processed. As per Shopify terms and conditions, it may take up to 10 business days for your refund to be credited back to you.