Returns & FAQ's

We want you to be completely satisfied with your purchase from us!  If you aren’t, maybe one of the following answers found here can help.

Anytime you have a question about our candles or candle products, the best thing is to just call us right away and let us help you.

What Makes The Comfort Candle Company’s Custom Jar Candles Unique?

Each custom jar candle is handcrafted by our master candle maker, Ben, who has been making candles for over 20 years. We also use the latest technology to ensure we craft a superior candle, as well as not use additives or dyes. In addition, we use all-cotton wicks to ensure our candles burn evenly and clean.

Can I Order Wholesale Soy Candles from The Comfort Candle Company?

Yes, you can order wholesale soy candles from us, as we produce our own soy candles and sell them directly from our site. You can also buy them individually or in large quantities. We have many different fragrances, including “Spiced Tea,” “Hill Country Home,” “Cashmere,” and more. All of our candles are made of a soy wax blend, not paraffin wax.

How Do I Care For My Custom Jar Candles To Ensure They Last Longer?

You should always store your custom jar candles in a cool, dark place, as this can help to preserve the scent and ensure the wax maintains its consistency. In addition, when they are not in use, you should have your custom jar candles covered, as this will prevent dust from accumulating and protect the fragrance.

How Does The Comfort Candle Company Create Their Leather Candle Fragrance?

Our Leather candle fragrance has the notable scent of leather like you would smell when you are sitting in your favorite leather chair, as we use only the highest quality of materials in our treatment process, yet there is no cruelty involved in the making of this scent, as no animals are harmed. Our leather smell is combined with warmth and comfort to ensure a pleasing, therapeutic effect.

Are The Comfort Candle Company’s Handmade Jar Candles Made from All-Natural Ingredients?

Yes, we believe that using all-natural ingredients lead to better quality candles that last longer, plus are more environmentally friendly due to the fact that our soy wax candles burn more cleanly and produce far less black soot than you find in traditional paraffin wax candles. In addition, we use no additives or dyes in our candles, ensuring you get the highest-quality scent. We also use all-cotton wicks to ensure consistent burning without polluting the environment.